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In eClinicalWorks’ cloud application, there is practice information, claims information, and all kinds of stuff. One of the modules left nav bar tabs, or however you’re going to think about it, is called “Analytics.”

Where’s the batch?

I’m just going to make a few comments about eClinicalWorks’ “Analytics.” The summary if you don’t want to listen to the rest of this whole thing in detail is, it’s a freaking joke. Oh, my God! I can’t believe it. Also, it is so bad. They do not even have a batch. It’s nonexistent. Further, there’s nothing there.

First of all, it doesn’t even seem to work right. The data loads with a summary graph chart at the top left for the client, where we went in there, but the summary has an asterisk. I’m not sure what the asterisk is for the synopsis because I don’t think it explains. Oh, “Showing Claim summary for last 90 days.” Got it! Sorry! It just seemed like it was not a summary but a joke of a summary.

There’s just one giant blue circle, and that circle is apparently “Other.” I’m not sure what “Other” is. So it’s 100% of “Other.” I don’t know what “Other” is or what “Other than” is, which really kind of cracks me up.

Revealing the chart

Below this giant blue circle is a table explaining that the above chart, it seems, has claim status. There is one line in that Claim status table, and it is called “Other.” That’s right. It’s still just “Other,” and it shows “Claim count,” “Charges,” “Pay/Adj,” which presumably must mean all the claims that have been adjudicated between payments and adjustments since the last column is “Balance.” That is extraordinarily useless as far as I can tell. I don’t know what to do with that.

The right-hand side of this, call it a dashboard, has a series of tables. The first is a current month table showing a breakdown between insurance and patient with counts presumably of claims, charges in dollars, and balance. 

It splits it out by data service and submits date or claim date and service date. Then, it has the same type of chart replicated just showing the previous month, below that – another one recounted (it’s pretty much the same, but last 90 days or last 90 days), and below that – year to date. That’s it, which is useless. I don’t know what question we’re answering here, but it’s just somebody’s like, “Oh, let’s vomit up some data on here, telling people what’s going on.”

Claims

The tab that we’re in apparently is “Claims.” This is a summary of your claims information, but it’s not analytics. It’s not until we searched YouTube and found a video of what this is supposed to be that we realized that that top pie chart on the left is a pie chart. How? Because there was no breakdown of anything in there) and that that pie chart presumably should break down into some categories that they have like insurance, patient, practice, and others that we see in that YouTube video.

Make it make sense

Now that I see that, I’m like, “Ah, okay, great! I get it. So this is a payer category mix.” But then, that doesn’t seem to make sense either. I’m still not sure I understand what’s going on because this says, “Claim responsibility.” I get insurance and a patient, so we’re billing insurance first, then the patient. But how do you bill a practice? Occasionally, you bill the practices, but that should be a pretty small percentage. I’m not sure why that would be in here. That’s relatively uncommon. Again, what’s “Other”? If you’re not billing insurance, patient, or the practice. Again, I’m sure there are some exceptions to this. 

However, what’s weird about this is, in the video, 5% of the claims supposedly are the responsibility of insurance. Also, 5% – to the patient, 5% – to “Other,” and 85% is practice. I don’t even understand what’s going on here.

Odd mix of categories

What’s especially strange, since those are the four categories and 85% is “Other” in the sample video, is that tables on the right do not even include “Other” or “Practice.” They only show “Insurance” and “Patient.” So literally, 90% of the claims don’t even show up in the charts or the tables on the right, showing the current month, previous month, or last 90 days. It makes no sense at all. The tables on the right aren’t comprehensive. They only show a subset of the data that’s in the pie charts. It’s bizarre and just nonsensical. I don’t understand what the heck they’re up to here. 

Again, I know that you would put dummy data into a sample report. First of all, have it make sense. Don’t make it stupid! But worse, it should work. It doesn’t even work. It’s missing large chunks of data in their reports. I don’t even know what’s going on. It’s nonfunctional.

So many tabs

There are more tabs on the top right. There’s a payments tab. Okay, click on the payments tab, and it just replicates the claims tab with basic summary information about what got paid by insurance, what got paid by the patient for current, previous, last 90 days, year to date. It’s also pretty much completely useless.

There are two more tabs with statements and settings. Again, nothing of value is there at all.

There is no analytics despite this fundamental component, section, module, whatever you want to call it. There’s no analytics at all, and there’s barely even reporting. If you reached this conclusion, I would be disappointed and upset. It’s painfully limited. Just a couple of reports that not only are useless but don’t even work. It’s a total joke. This is infuriating to those of us that are in the actual analytics business.

Retain credibility

If you’re a highly-skilled carpenter (maybe even a sculptor, you sculpt wood) and imagine some joker comes along, sells sawdust, dumps it on somebody’s front doorstep. Next, they charge them a ridiculous amount of money and call themselves a carpenter or a sculptor; you’ll be pretty upset. You spent your life, years, or whatever it was becoming a highly-skilled expert in turning out a high-end product that delivered something. 

Jokers come along and undermine you and destroy your credibility in the industry. It makes it hard to sell what you’re trying to accomplish because their experience is getting garbage or something that’s nonfunctional or isn’t even what it’s labeled or titled as they got in the past. It isn’t enjoyable.

Key takeaway

eClinicalWorks, other software companies that do this kind of stuff, stop! You jerks, stop! This is infuriating, upsetting, and, really, really harmful to the industry. You are shooting yourselves in the foot. Moreover, you’re shooting all the rest of us in the foot as well. Stop! Don’t be a jerk!